Privacy Policy
Carolina Home Access LLC
Effective Date: February 11, 2026
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the website and during service delivery includes:
Personal Information:
Name, mailing address, email address, telephone number, and other contact details you voluntarily provide when requesting an assessment, contacting us, or engaging our services.
Home Assessment Information:
Information about your home, mobility needs, safety concerns, and health-related details necessary to provide accurate home modification recommendations. This information is collected during paid assessments and project consultations.
Payment Information:
Payment card details, billing address, and transaction information when you purchase our services. Payment information is processed through secure third-party payment processors.
Website Usage Data:
Information about your device, browser type, IP address, pages visited, time spent on pages, and other diagnostic data collected automatically through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect to:
- Schedule and conduct home safety assessments
- Provide installation services and home modifications
- Process payments and maintain transaction records
- Communicate with you about our services, appointments, and follow-up care
- Send marketing communications (only with your consent)
- Improve our website and services
- Analyze website usage through Google Analytics
- Comply with legal obligations
- Prevent fraud and protect the security of our business
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers:
We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or conducting our business (e.g., payment processors, email services). These providers are contractually obligated to protect your information.
Legal Requirements:
We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Carolina Home Access, our customers, or others.
Business Transfers:
If Carolina Home Access is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.
Google Analytics:
We use Google Analytics to collect anonymous information about website usage, including pages visited, time spent on the site, and visitor demographics. Google Analytics uses cookies to track this information. For more information about how Google uses data, visit
https://policies.google.com/privacy.
Opt-Out:
You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. You can also manage cookie preferences through your browser settings.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Important Note: Carolina Home Access is not a healthcare provider and is not subject to HIPAA (Health Insurance Portability and Accountability Act) regulations. However, we treat all personal and health-related information with the utmost care and confidentiality.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction:
You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Deletion:
You may request that we delete your personal information, subject to legal obligations that may require us to retain certain records.
Marketing Communications:
You may opt out of receiving marketing emails from us by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
Do Not Sell My Information:
Carolina Home Access does not sell your personal information to third parties.
To exercise any of these rights, please contact us using the information provided below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Carolina Home Access LLC
Email: info@carolinahomeaccess.com
Phone: 980-999-1495